Terna’s concerns

Terna's main business is the provision of a service which is indispensable for operation of the entire electricity system and to ensure electricity for everyone. The greatest social and economic impact of the company's business lies in its ability to ensure that the general public has reliable, efficient electricity service. The commitment to service is therefore also the main reference point for the approach to sustainability matters, for which, in particular, respect for the environment and the local area and attention to workplace safety and staff training are particularly important. In general, Terna's intent, as established in its Code of Ethics, is to construct and develop relationships based on trust with stakeholders, which are able to create value for the business and for the stakeholders themselves.

Even though the end users of electricity service are not direct customers of Terna, but rather of companies that distribute and sell electricity, the essential role it performs in the electricity system makes Terna ethically responsible to all of Italian society for its service. Thus Terna acknowledges the responsibility given to it by the government licence, setting itself the following objectives:

  • to provide a secure, reliable, continuous, and cost-effective service;
  • to ensure an efficient and developing transmission system;
  • to observe the principles of impartiality and neutrality in order to ensure equal treatment for all grid users.

Terna's activities produce an impact on the territory, related above all to the visibility of the electrical infrastructures. Reducing the impact of the lines is therefore another priority objective. For Terna respect for the environment and local communities is a rule of conduct which can trigger a virtuous circle: it makes it possible to preserve biodiversity and the riches of the landscape and culture of the territory as well as facilitating the acceptance and the creation of new infrastructures, thus generating economic benefits for shareholders and for society, which can enjoy a more secure, more efficient and less costly service. Attention to communities is also expressed through the creation of initiatives of social, humanitarian and cultural importance, as a concrete sign of participation in the civil growth of society.

The role of human resources in Terna's activities is fundamental. The renewal of distinctive technical skills, which are often rare or unique in the electricity industry, constitutes an important element in Terna's sustainability approach. Another element, just as important, is attention to workplace safety, especially relevant due to the fact that many operating activities are associated with particular risks, such as work at many metres above ground and maintenance work on live lines.

Further details on the significant elements of sustainability for Terna can be found in the first sections of the four chapters on service, economic, environmental, and social responsibility in this Report.