Shareholders, financial analysts and lenders

Transparency and prompt availability of information characterize the relationship between Terna and its institutional and individual investors. Specifically, the Investor Relations Unitinteracts with market operators, and the Department of Corporate Affairs with retail shareholders.

Retail investors can contact the Company by phone at (+39) 06-8313.8136 and (+39) 06-8313.8359, and by e-mail at: azionisti.retail@terna.it.

For institutional investors, the contact numbers are: (+39) 06-8313.8106 and (+39) 06-8313.9041, and the e-mail address isinvestor.relations@terna.it.

To further encourage dialogue with investors, Terna has developed “Investor Relations”, a dedicated section of its corporate website www.terna.it, which offers anyone interested the opportunity to be promptly brought up to date on the Company’s economic results and strategic objectives. The section provides financial information (financial statements, half-year and quarterly reports, sustainability reports, presentations to the financial community), data, and documents of interest to most shareholders (press releases, composition of the corporate bodies, the by-laws and regulations of shareholders' meetings, information and documents regarding corporate governance, the Code of Ethics, the Organizational and Management Model pursuant to Legislative Decree 231/2001). In addition to the complete documentation produced by the Company also being available in an interactive version, web streaming enables visitors to the site to listen to the conference callsorganized both when the Company’s results (quarterly, half-yearly, and annual) are published and when significant extraordinary transactions take place. Live participationin these events exceeds fifty connections on average, including analysts who follow Terna’s shares and publish studies.

During 2012 retail investors made 21 requests for information via e-mail (compared with 29 in 2011, and 23 in 2010). The requests concerned dividends and related advances, and the policy and related right to receive these, and corporate documentation for shareholders' meetings.

The Corporate Social Responsibility Unit maintains ongoing relationships with the sustainability rating agencies and, in collaboration with the Investor Relations Unit, with analysts and fund managers, to which it provides the information necessary to assess the company's ESG performance. In 2012 the following organizations requested and obtained information: Carbon Disclosure Project, EIRIS, RobecoSAM, Sustainalytics and Vigeo; Etica Sgr, Goldman Sachs, Natixis, Edmond de Rothschild AM, BNP Paribas, and Generali Investments France.