Our approach

Terna's main activity is the provision of electricity transmission and dispatching services. These are services of general interest performed, as in other European countries, on the basis of a government concession which assigns the role of National Electricity Transmission System Operator (TSO) to Terna. The service provided by Terna is indispensable for operation of the entire electricity system and to ensure electricity for everyone.

Even though the end users of the electricity service are not direct customers of Terna, but rather of companies that distribute and sell electricity, the role it performs in the electricity system makes Terna ethically responsible to all of Italian society for the service.

This responsibility regards both everyday operation of the transmission grid and medium and long term considerations. The grid is Terna’s asset, but it is also essential infrastructure for the Italian nation. Its management, maintenance and development must ensure efficiency and security in the immediate future, as well as for following generations.

Our operating objectives are therefore first of all connected with observing regulations and meeting specific targetsestablished by the industry’s regulatory authority (the AEEG, Electricity and Gas Authority). Particularly important among these are the various service continuity measures. Terna’sperformance in the last few years has always been in line with the targets set.

Terna’s role in the Italian electricity system entails specific objectives regarding the security and development of the grid. The security objectives are stated in the Security Plan for the electricity system, which plans the investments necessary to improve various aspects that affect system security.

The grid development objectives are published in the Development Plan, which is approved every year by the Ministry of Economic Development and establishes the construction of new power lines and electricity stations needed to ensure system efficiency and cost-effectiveness. Terna also selects development projects on the condition that the overall economic benefits to the electricity system outweigh the costs.

The task of operating the electricity system entails knowledge of confidential data regarding transmission and dispatching service users, particularly electricity producers. In addition, Terna is entrusted by the National Statistical System with compiling the statistics of the Italian electricity industry, for which information is collected from the companies concerned. For this data, and for the data used in managing economic relationships with the grid users, Terna follows best practices for protecting sensitive data in order to prevent such information from being communicated or becoming accessible to unentitled third parties.

Given the nature of the service, Terna is not affected by problems of product responsibility typical of producers of goods or services for end customers, such as explanatory content of labels, marketing, and advertising.